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She
was relaxing in her apartment on the evening of January 9, 2023, when
she received three alerts for debits which added up to N4.039 million.
 A Nigerian lady, Chiamaka Agim has revealed the reply she got from
Zenith Bank after she complained to them that over N4 million strangely
disappeared from her Zenith Bank account.
The bank told her that she should be thankful that she's alive. Speaking to FIJ, Agim said that she was relaxing in her apartment
on the evening of January 9, 2023, when she received three alerts for
debits which added up to N4.039 million.
The Lagos resident also said she opened the bank account that was
cleared of all her savings while she was working at Zenith Bank.
“When I received the first alert around 8.25, I actually
thought it was a WhatsApp message. I checked it and was shocked to see
that it was an alert of N3.715 million,” she said.
“I was confused because I did not authorise any transaction, so
I logged in to my bank app to check what was happening. That was when I
got another debit alert of N222,000 and then I got the third one of
N102,000.
Agim told FIJ that Zenith Bank officials did not take her complaint
seriously when she reported the incident at two branches of the bank in
the Yaba area of the state on Tuesday.
She said was asked to write a letter of complaint, which she did and submitted at each Zenith Bank branch.
“I first went to the branch at Herbert Macaulay, and I told the
customer care representative that I needed to speak with the bank
management. That was when a woman came out of her office and told me to
accompany her back to the office,” she told FIJ.
“I don’t know if she is the branch manager, but I am sure she
holds a top position. She said I should thank God that I am alive and
that when there is life, there is hope.”
The ex-Zenith Bank staff member went to another branch in
Alagomeji, Yaba, as she was not satisfied with the response from the
first branch.
Although she said the manager at the second branch was nonchalant
in his response at first, Agim noted that she still got the desired
attention compared with the first branch she visited.
“After I had written a letter as instructed by the manager, he
said they were going to look into it. He also said he would see what
they could do before Friday,” she told FIJ.
When contacted for comments, Zenith Bank told FIJ that the
referenced complaint was being investigated and feedback was being
communicated to the customer. Watch video below: |
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