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The Senate had in 2018 called on the Central Bank of Nigeria to suspend the deduction of card maintenance fee.
Between January and June 2019 , four leading banks generated N 24 .
3bn from account maintenance charged on their customers’ accounts ,
investigation has shown .
This is an increase of about 19 .18 per cent from N 20.39 bn generated in the corresponding period in 2018 .
Some banks on monthly basis charge their customers N 50 with or
without card while some deduct N 1,000 from each customer’ s account per
annum for maintaining their savings accounts .
The Senate had in 2018 called on the Central Bank of Nigeria to suspend the deduction of card maintenance fee.
The upper legislative chamber also directed its banking committee
to investigate the deduction in comparison with what obtained in other
countries .
The earning of some banks in account maintenance charges may have been propelled by large customer base.
Two leading banks by profit , Zenith Bank Plc and GTBank , for
instance , have over 8 .6 million and 16 million customers respectively.
Specifically, Zenith Bank recorded N 9. 57 bn from account
maintenance fee in the first six months of 2019 . This reflects 10 . 76
per cent increase over N 8. 64 bn reported in the first six months of
2018 .
GTBank Group ’s audited report for the first six months of the year
; N 5 . 71 bn was generated for maintaining customers account in the
first six months of the year , up from N 5 . 18 bn in the first six
months of 2018 .
The merger between Access Bank Plc and Diamond Bank Plc aided 96 .
15 per cent increase on account maintenance fees of Access Bank , moving
from N 3. 14 bn in the first six months of 2018 to N 6 .16 bn in the
first six months of 2019 .
Access Bank in its audited result and accounts for the six months
ended June 30 said account maintenances fees were fees charged on
current account .
“ N 1 on every N 1 , 000 in respect of all induced debit transactions is charged on these accounts , ” Access Bank explained.
The bank noted that card maintenance fees were fees charged customers for maintaining their accounts .
“The fees are earned and recognised by the bank over the
validity year of the card. The bank charged the customers for this
service on a monthly basis , ” extract from the bank ’s audited six months result for the period ended June 30 to the Nigerian Stock Exchange explained.
The United Bank for Africa Plc, on the other hand , reported 16 . 3
per cent increase on account maintenance fees , N 3. 39 bn , in the
first six months of the year , up from N 2 .9 bn in the first six months
of 2018 .
The President of the Bank Customers Association of Nigeria, Dr Uju
Ogubunka , explained that the guide to charges by Banks and Other
Financial Institutions in Nigeria , 2017 made no provision for “ Account
Maintenance Fee ” .
Ogubunka , a former Registrar and Chief Executive of the Chartered
Institute of Bankers of Nigeria, added , that the CBN guideline ,
however , provided for ‘Current Account Maintenance Fee ’
He noted that the CBN guide prescribed that the rate chargeable by a
bank for this fee was negotiable with a customer subject to a maximum
of N 1.00 per mille” .
Ogubunka said, “Consequently, no bank is authorised to make
this charge without first, negotiating with the customer and the agreed
rate must not be more than N1.00 per mille .
“ How many customers know that they ought to negotiate with
banks on this fee? How many cross -check and verify the type, amount and
basis of charges entered into their accounts by their banks ? How many
seek redress when necessary ?
“ Nevertheless, the Guide ’s provision, directly or indirectly,
places the burden on the banks . It is their responsibility to call the
attention of their customers for negotiation.”
He called on regulators and supervisors of banks in the country to
investigate and confirm that banks are complying with regulatory
provisions on account maintenance charges.
According to him , CBN needs to impose deterrent sanctions on any
bank found , not just violating the regulations but more fundamentally ,
cheating customers as well as putting the reputation of banks and
bankers in disrepute .
He asked bank customers to examine their accounts periodically ,
with a view to ensuring they were managed in accordance with the rules /
regulations of banking operation in the country .
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