The
British high commission has made an important announcement to Nigerians
in regards to visa applications which will take effect from June 1.
File photo
The British high commission has announced that email inquiries by
visa customers applying from outside the UK would attract a fee as from
June 1, TheCable News reports.
The high commission made this known in a brief report on changes to
UK visas and immigration customer care operations made available by the
media officer, Joseph Abuku, in Abuja on Monday.
According to the report, the changes would help the government
reduce costs and ensure those who benefit directly from the UK
immigration system make an appropriate contribution.
“Effective today (June 1), email inquiries by visa customers from overseas will attract a fee,” he said.
“How you contact UK Visas and Immigration is changing.
“From 1 June, all customer enquiries will be handled by a new
commercial partner Sitel UK. The new contract will see a number of
changes for customers.”
The high commission said changes were made in all phone numbers and opening hours.
Other changes made were a reduction in the number of languages
offered to eight including English and a fee of £5.48 for customers who
contacted the UK visas and Immigration by email.
“You will need to pay using a credit or debit card for contacting us by email,” he said.
“The charge includes the first email inquiry you send and any
follow-up emails to and from the contact centre relating to the same
enquiry.
“The way you pay to use the telephone service will remain the
same using a credit or debit card. If you do not have access to a credit
or debit card, you may choose to use a trusted 3rd party such as an
agent or sponsor.”
The UK mission, however, stated that there were no changes to services for customers contacting from inside the UK.
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